For inquiries about products or general information, first consult the FAQs below: they compile the answers to the most common questions and let you quickly find the information you need.
If, after consulting the FAQs, you require further assistance, you can submit your request by completing the contact form.
Customer service is available Monday to Friday, from 09.00 to 12.30 and from 15.00 to 18.00 and we will normally reply within 24 hours.
Orders are normally dispatched within 24–72 hours of receipt of payment. Some items may require longer handling times (5–7 days); this is indicated on the product page. Delivery time depends on the courier selected.
Free shipping (excluding bicycles) applies from €79 in Italy, €129 in Europe/Principality of Monaco/San Marino and €249 for certain non-European destinations (e.g. Australia, Canada, Japan, Switzerland, Norway). Find out more about shipping times and costs HERE.
Why availability may vary for each individual item: when a product requires additional time (for example, 5–7 days), this information is shown on the product page.
No: the stated threshold for free delivery is “bicycles excluded”.
No. We recommend installation by a qualified bicycle mechanic.
Yes. For shipments outside the EU (except Switzerland and the United Kingdom), customs duties and import taxes are not included in the price and are payable by the recipient. For details on shipping times and costs, see HERE.
You may return items within 60 days of purchase.
No: returns are eligible for refund only, size exchanges are not available.
The refund will be issued within 15 working days from receipt and inspection of the returned product.
Returns are free in Italy (at post offices and Poste Italiane collection points). In other countries, returns are charged to the customer and fixed fees may be applied (e.g. €6.90 Germany/Austria; €9.90 Spain/France). Learn more about return policies LEARN MORE.
If the original packaging or hang tags/labels are missing, 20% of the product's value may be retained. Used or damaged products are not eligible for refund.
The main card networks accepted are: Visa, Visa Electron, Mastercard, Maestro and PostePay. Funds are credited instantly.
Yes, however the order is processed only after confirmation of payment. If the bank transfer is not received within 10 days, the order is automatically cancelled.
Yes, available only in Italy and via TNT courier: payment is made in cash on delivery directly to the courier. The service fee is €5.
Yes. On All4cycling you can pay in installments using multiple providers, including Klarna, Scalapay and Heylight. Available options may vary by country, order amount and the provider's approval criteria. Learn more about the available installment payment methods HERE.