Refund policy

Right of withdrawal

In case of exercise of the right of withdrawal, the Customer is required to return the goods within 60 days from the day on which he communicated to the seller his intention to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.

The goods must be returned intact, in its original packaging, complete in all its parts (including price label, packaging material and any documentation and accessory equipment). Without prejudice to the right to verify compliance with the above, Lunar sport srl will refund the amount of the products subject to withdrawal within a maximum period of 60 days. *Before proceeding with the refund, Lunar Sport reserves the right to evaluate the conditions of the returned product. They cannot be produced without the original box, without original tags, used or for which a customization has been requested.

Procedure for exercising the right of withdrawal

If you have made a purchase at our site and want to cancel the purchase, you will need to follow this simple procedure .

Warranties

In accordance with Legislative Decree No. 24 dated 02.02.2002, Lunar Sport S.r.l. is liable to the consumer for any lack of conformity existing at the time of delivery of the goods.

The lack of conformity can be found for:

- operating defect;
- internal damage from transport not detected on receipt;
- incorrect shipping.
The lack of conformity must be reported within 24 months of the date of purchase; the time period within which the defect of the product must be communicated from the moment in which it occurred is 2 months.
The guarantee will apply to the product that presents defects of conformity and / or malfunctions not found at the time of purchase, provided that the product itself is used correctly and with due diligence, that is to say in compliance with its destination and as provided for in any technical documentation, with observance of the various operating rules indicated therein.
This guarantee will not be applicable in case of negligence, carelessness in the use and maintenance of the product, any adaptations and / or mechanical adjustments not prescribed by the manufacturer, etc.
In case of lack of conformity, the consumer has the right to restore conformity of the goods by repair or replacement.
The warranty is personal and will therefore only apply to the original purchaser, being reserved for customers to say not to traders and retailers.

Procedure for exercising the right to recovery

In the event that the product purchased at our site www.all4cycling.com has any operating defects, to obtain the restoration of the consumer goods and make it conform to the sales contract you will have to follow the return merchandise procedure . Received and checked the returned product, Lunar Sport S.r.l. will provide for the restoration of the lack of conformity according to the agreements entered into and the shipment without charges for the customer.

Regulation and jurisdiction

For purchasers of a VAT number who purchase with an invoice the regulation is governed by the civil code.
Although not highlighted in the pages of the website www.all4cycling.com regarding legal regulation, the laws and regulations in force are referred to in force. Lunar Sport S.r.l. it is however at your full disposal for any information and / or clarification. The data and characteristics shown in the product data sheets are taken from those published by the manufacturers. Lunar Sport S.r.l. is not responsible for any errors and changes. Features and photos may change without notice. The trademarks and names shown on the www.all4cycling.com site belong to their legitimate owners.

No total and / or partial reproduction of the material contained in the site is permitted. Violators will be reported to the competent authorities.

We also invite you to view the details on Shipping and Delivery and our Privacy Policy.

What are you looking for?

Your cart