Returns and refunds policy

Right of withdrawal, order cancellation, returns and refunds

Changed your mind about your purchase? On this page you will find all the information you need to exercise your right of withdrawal, request the cancellation of an order, return a product and receive the corresponding refund.

When the customer decides not to proceed with the purchase, the procedure varies depending on the status of the order:

if the order has not yet been prepared or handed over to the carrier, you may request its cancellation;
if the order has already been prepared, shipped or delivered, the right of withdrawal will be handled through the return of the goods;
if the product has already been delivered, the customer may open and try it to the extent necessary to check its nature, characteristics, functioning or fit and, if they decide not to keep it, they may start the return procedure.

All4cycling also offers a commercial return policy of up to 60 days from delivery. This option is additional to the statutory right of withdrawal applicable during the first 14 days and does not limit its exercise in any way.

Return a product or cancel an order

Which procedure should you use?

Situation	Procedure
You changed your mind and the order has not yet been prepared or shipped	Complete the form and request cancellation of the order.
You changed your mind but the order has already been prepared or handed over to the carrier	Complete the form. If the shipment can no longer be stopped, you will need to receive the product and return it following the return procedure.
You received the product, opened the packaging or tried it and decided not to keep it	You may exercise your right of withdrawal within 14 days from delivery and return the product.
More than 14 days, but no more than 60 days, have passed since delivery	You may request an extended commercial return, provided that the product is unused and complies with the conditions set out in this policy.
The product received is incorrect, damaged or defective	Contact Customer Service: the request will be handled as a shipping error, damage or possible lack of conformity and not as a simple change of mind.

1. Right of withdrawal

The consumer has a period of 14 calendar days to withdraw from an online purchase without having to provide any reason.

For products purchased online, the 14-day period starts on the day when the customer, or a person designated by them other than the carrier, physically receives the product.

Order cancellation: withdrawal before shipment

If you have changed your mind and the order has not yet been prepared or handed over to the carrier, you can use the form available at this link to request its cancellation.

All4cycling will check the processing status of the order. If the order can still be stopped, it will be cancelled.

Submitting the request does not automatically guarantee cancellation, as orders may be prepared and sent to the warehouse very quickly.

If the order has already been prepared, handed over to the carrier or shipped, it may no longer be possible to stop the delivery. The right of withdrawal may still be exercised and will be handled through the return of the product.

The cancellation request may also be submitted by e-mail to rma@all4cycling.com or by contacting Customer Service by telephone. Cancellation remains subject to the preparation and shipping status of the order.

Return of goods: withdrawal after shipment.

If the order has already been shipped or delivered, the decision to withdraw from the purchase will be handled through the return of the goods.

You must notify us of your decision to withdraw within 14 days from delivery by completing the form available at this link.

After notifying us of the withdrawal, you must ship or deliver the product to All4cycling within the following 14 calendar days.

The deadline is met if the product is handed over to the carrier before the 14-day period expires.

The return request may also be submitted by e-mail to rma@all4cycling.com or by contacting Customer Service by telephone.

2. Have you opened or tried the product?

The right of withdrawal allows the customer to open the packaging and handle or try the product to the extent necessary to check:

its nature;
its characteristics;
its size and fit;
its functioning;
its suitability for the customer's needs.

The product must be tried with the same level of care that would normally be permitted in a physical store.

The customer is nevertheless responsible for any diminished value resulting from handling that goes beyond what is necessary to check the nature, characteristics and functioning of the product.

Examples of circumstances that may result in diminished value include:

using the product during a ride, training session or sporting activity;
the presence of dirt, sweat, odours, perfume or deodorant;
washing the product;
mounting or installation that causes permanent marks;
altering, modifying or tampering with the product;
removing films, seals or protective elements where this is not necessary for normal inspection;
loss of or damage to components, accessories, manuals or packaging.

In such cases, All4cycling may reduce the refund proportionately to the actual loss in value suffered by the product.

3. Extended commercial return up to 60 days

In addition to the statutory right of withdrawal, we offer the possibility to return products up to 60 days from delivery.

This commercial extension allows the customer to request a return even after the first 14 days have expired, but it is subject to stricter conditions than the statutory right of withdrawal.

From the fifteenth to the sixtieth day from delivery, the product must be:

unused;
unwashed;
intact and clean;
free from signs of mounting, wear or use;
complete with its original packaging;
complete with tags, labels and any seals;
complete with accessories, manuals, components and any complimentary items received.

All4cycling may refuse a commercial return requested after the fourteenth day if the product does not comply with these conditions or can no longer be sold as new.

The conditions applicable to the commercial return from the fifteenth to the sixtieth day do not limit the statutory right of withdrawal exercised during the first 14 days.

4. Products excluded from the right of withdrawal

The right of withdrawal is excluded in the cases provided for by applicable law, including:

products made to measure or clearly personalised;
products liable to deteriorate or expire rapidly;
sealed goods which are not suitable for return due to health protection or hygiene reasons where the seal has been removed after delivery;
goods which, after delivery, become inseparably mixed with other goods.

The exclusion for hygiene reasons does not automatically apply to every product that has come into contact with the body.

Normal opening of the outer packaging or trying the product does not automatically result in exclusion from the right of withdrawal.

5. How to request cancellation or a return

To exercise your right of withdrawal and request cancellation of the order or return of the goods, enter your order number and the required information and follow the instructions.

Return a product or cancel an order

6. Return procedure

Complete the form: enter your order number and the required information.
Prepare the product: place the product, original packaging, accessories, manuals and any complimentary items in suitable protective packaging.
Ship the parcel: hand it over to the carrier or the collection point indicated in the procedure.
Keep the receipt: use a trackable shipping service and retain proof of shipment or delivery.
Receive your refund: after receiving and inspecting the product, All4cycling will issue the refund in accordance with the terms set out in this policy.

Returns must include a reference that allows the order and the customer to be identified.

The absence of the order number or other identifying information may prevent the parcel from being correctly matched with the return request and may cause delays in processing the return.

7. Return costs

Country	Cost and method
Italy	Free returns at Post Offices and Poste Italiane collection points, following the instructions provided.
Germany and Austria	Fixed cost of €6.90 via DHL, deducted from the refund.
Spain and France	Fixed cost of €9.90 via DHL, deducted from the refund.
Other Countries	The customer may choose the carrier. The cost of return shipping is entirely at the customer's expense.

The costs indicated apply to returns made due to a change of mind.

If the product received is incorrect, damaged or non-conforming due to a cause attributable to All4cycling, the necessary return costs will not be charged to the consumer.

8. Return address

Products must be returned to the following address, unless different instructions are provided during the procedure:

Lunar Sport S.r.l.
Via Gianfranco Miglio 2
21045 Gazzada Schianno, Varese (VA)
Italy

9. How to prepare a safe return

Use suitable packaging or a shipping bag that protects the product during transit.
Place the original product packaging inside external shipping packaging.
Do not apply adhesive tape, shipping labels or writing directly to the product's original packaging.
Return all accessories, manuals, components and any complimentary items received.
Do not remove tags, labels or seals unless necessary to inspect the product.
Avoid using perfume or deodorant when trying on garments that you may wish to return.
Use a trackable shipping service.
Keep the shipping receipt until the return procedure has been completed.

Returns from non-EU countries

For returns from non-EU countries, the following wording must be clearly written on the outside of the parcel:

RETURNED GOODS – UNSOLD GOODS

The same wording must be included in the CN22 and/or CN23 customs declarations.

Failure to indicate the nature of the shipment may result in customs charges, the inability to receive the return or the parcel being sent back to the sender.

Do not attach the invoice relating to the original sale to the return as though it were a new commercial export. The customs declaration must indicate only the value of the goods being returned.

10. Refund

Refund under the statutory right of withdrawal

When the right of withdrawal is exercised within the statutory 14-day period, All4cycling will refund the payments received for the returned products.

If the withdrawal concerns the entire order, the cost of the initial standard delivery will also be refunded.

Any additional costs resulting from the customer's choice of a more expensive delivery service than the least expensive standard delivery option offered by All4cycling will not be refunded.

If the customer returns only some of the products included in the order, the initial delivery costs will not be refunded.

All4cycling will issue the refund without undue delay and in any event within 14 days from notification of the withdrawal. All4cycling may withhold the refund until the returned products have been received or until the customer provides evidence that they have been shipped, whichever occurs first.

Product inspection

All4cycling will inspect the condition of the returned product.

The inspection is intended to verify:

that the returned product corresponds to the product purchased;
that the accessories and components originally included are present;
that the product has not been damaged, altered or used beyond what is necessary to inspect it;
any diminished value of the product.

In the case of the statutory right of withdrawal, use or handling beyond what is necessary does not automatically result in refusal of the refund, but may result in a proportional reduction corresponding to the actual loss in value suffered by the product.

All4cycling may, however, refuse the refund if a product different from the one purchased is returned, or if the product is counterfeit, tampered with or involved in fraudulent conduct.

Refund method

The refund will be made using the same payment method used for the order.

A different refund method may only be used at the customer's request or with the customer's consent and provided that this does not result in any additional costs.

If you paid cash on delivery, enter a valid IBAN in the notes of the request in order to receive the refund.

The time required for the refund to become visible on the account may vary depending on the payment method and the bank used.

Refund for returns made between the fifteenth and sixtieth day

For returns requested after expiry of the statutory right of withdrawal and accepted under the extended commercial return policy of up to 60 days, the refund will be issued after the product has been received and inspected.

The refund will cover the price actually paid for the returned products, less any return costs indicated in this policy.

The initial delivery costs will not be refunded under the extended commercial return policy, unless otherwise stated by All4cycling.

11. Size, colour or product exchanges

The return procedure provides for a refund of the returned product. Direct exchanges for a different size, colour or model are not available.

To purchase a different size, colour or product, you will need to:

request the return of the product purchased;
place a new order for the desired product.

You do not need to wait for the refund to be completed before placing the new order.

12. Incorrect, damaged or defective products

The right of withdrawal due to a change of mind must be distinguished from cases where the product received:

is different from the product ordered;
arrived damaged;
has a functional defect;
does not conform to the sales contract.

In these cases, contact Customer Service at contact@all4cycling.com and provide:

the order number;
the product concerned;
a description of the problem;
any photographs of the product and packaging.

The request will be handled in accordance with the statutory guarantee of conformity provided for by the Italian Consumer Code.

Where the product is incorrect, damaged or non-conforming due to a cause attributable to the seller, the costs necessary for its return and restoration of conformity will not be charged to the consumer.

13. Non-compliant or abusive returns

All4cycling may suspend or refuse the refund and take any measures permitted by law where:

the returned product is different from the one purchased;
the product has been replaced, counterfeited, altered or tampered with;
the return is incomplete or missing essential components;
the product has been intentionally damaged;
there are indications of fraudulent or abusive conduct.

All4cycling may also claim compensation for any damage suffered and report potentially fraudulent conduct to the competent authorities.