Frequently asked questions

How can I pay?
You can pay through various methods on our on-line shop like credit card, PayPal, credit transfer or cash on delivery. For some italian provinces it is possible to collect the goods that you've ordered in our shop in Viale Borri 311, Varese.

How are the goods shipped?
The ordered goods will be shipped, according to the customer's choice, through express courier (TNT, SDA, UPS) or through post. At the end of the order process you will receive a message with the tracking number of the package.

How long does it take for a delivery?
From the moment you have placed your order spend on average 48 hours and in addiction the delivery times ranging from 24-48 hours through the courier for Europe and 2-3 working days for the rest of the world and from 5-8 working days through the post for Europe and 15-20 working days for the rest of the world.

If the merchandise is defective or the size is wrong, can i change it?
Yes, you can replace the goods ordered within 30 days from the date of purchase. The directions to follow for making the return of the merchandise are available HERE
The returned goods are handled within 10 working days from the date of reception of goods.

I have a discount coupon code but it does not work,how can I do?
The discount coupon code must be placed in the appropriate field during the checkout process respecting the uppercase and lowercase characters. In addition, the code is active starting from the amount indicated.

How can I order?
The order can be submitted through our online shop, e-mail HERE or fax: +39-0332-812033 remembering to complete all personal data (name, surname, address with house number, postal code, city, state, phone number/e-mail). Incomplete orders will not be taken into account. At the end of the order process a confirmation message will be sent to you.

How can I choose the more suitable size for me?
In each informative page of the product you can find some links in which are contained tables sizes for each manufacturer. The extent of the glovers according to internationl standard,is expressed in inches. To find the correct measure, you have to measure the circumference of the palm of your hand and converting it, if necessary, in inches.

How can I do to change or cancel the order?
Orders may be changed or cancelled within 12 hours after the making of thereof. To change the order you must send an e-mail HERE